Customer Testimonials

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DealerRater Jul 26, 2022

Quick lane always fast, accurate & Friendly. I have been a loyal al packer customer for a while & cant say enough good things about the quick lane staff. Sum up thief service “Gold Standard” thank you Quick Lane.

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Cars Jun 7, 2022

I’ve been going to randy at al packer for the past few years and he has always given us exceptional service each time. He is the only mechanic that I trust with my vehicle, even after the warranty ran out, he has always helped me out in a way that works for both the company and myself. He’s extremely trustworthy and has never steered me in the wrong direction when it comes to my car. Randy is great when it comes to communication and our next car will 100% be coming from Al packer ford!

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DealerRater Jan 16, 2022

Did most of the negotiating and paperwork online. So I was able to finish at the dealership very quickly. I definitely recommended Al Packer Ford.

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Cars Dec 14, 2020

I contacted the dealership for the car advertised, they told me that it was available, immediately we started the process and within days I took possession of my new SUV. Thanks Arnold and his team fir a job well done. Samuel Awoleke

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DealerRater Oct 26, 2020

We can't say enough for Troy. He made the experience of finding us a new Explorer SUV super smooth and we left feeling great about our decision and purchase. Thanks to Jimmy in financing as well!

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DealerRater Mar 30, 2020

Thanks for the great deal, everyone was very nice. Very happy so far with my truck thanks Tom Miller and Richard malinsky I will definitely buy my next ford truck there, I drove 5 hours to get this truck and it was well worth the drive

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Cars Mar 27, 2020

Aaron Younger puts customer service as his top priority. He makes and keeps your service appointment as promised. Also, you can feel confident when he make suggestions that your vehicle needs a repair is true.

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Cars Mar 24, 2020

Brought my Ford Focus in for service through the Quick Lane. Ms Topper assisted me with the check-in and follow up. I asked if the car could be ready by 11 AM and was told that it would be. Even though we added a couple of additional repairs, I received a phone call saying my car was finished at 11:01 - can't get much closer than that! Very pleased.

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DealerRater Mar 21, 2020

Arnold Silverman is our sales representative and has done a great job getting us into the car we want. Also getting us at a price we can afford.

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Cars Mar 18, 2020

Yvonne communicated with me throughout the process of my vehicle repair. She had my repair completed sooner than I thought. I would highly recommend Yvonne.

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DealerRater Mar 17, 2020

My first trip into the service department to received a undercoating, I was greeted and everyone seem very helpful, It was a great experience, one that not used to when you go to a dealership. Al Packer white marsh should be very proud of their staff. from buying the car to service dept. great help and so welcoming.

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DealerRater Mar 13, 2020

Everything at Al Packer was very good experience. Working with Tom Miller, our Sales Rep., was outstanding. He was professional, knowledgeable and outstanding to buy from.

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Cars Mar 9, 2020

I am very pleased with the quality of service from service rep Antonio McDowell, he is helpful, in trying to figure out the problem with my vechial.

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DealerRater Mar 9, 2020

They were very courteous to me when I entered the show room floor. Chris Overcott was very helpful in finding what I was looking for in a truck. Chris turned me over to Richard Moynski for the payment I wanted. Laura Nash explained the protection plans for the truck. Daniel Cornigcher did the final paper work for my purchase. I am very satisfied with how my wife and I were treated. Thanks to all of you.

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DealerRater Mar 6, 2020

I took my truck to Al Packer Ford Whitemarsh quick service lane and was greeted by Randy and received prompt service from the service staff as always . I will be returning for service when due again

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DealerRater Mar 2, 2020

WONDERFUL SERVICE. MY SECOND TIME AT DARCAR AND ENJOY BUYING BOTH OF MY CARS. EXPERIENCE WAS GREAT. I WILL BE BACK THE THIRD TIME. THANK YOU

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DealerRater Feb 28, 2020

Wonderful experience working with Al Packer Ford. Specifically Lance Johnson! Great person to work with! Friendly, knowledgeable and made us feel like we were the only customers in the store!

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DealerRater Feb 28, 2020

I was very pleased with my car buying experience at Al packers whitemarsh ford. Arnold Silverman helped was very helpful as was the whole staff.

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DealerRater Feb 27, 2020

I WAS VERY PLEASED WITH THE CAR BUYING EXPERIENCE I HAD WITH THE ASSISTANCE OF JEFF KESNER. JEFF WAS VERY HELPFUL AND WENT OUT OF HIS WAY TO MAKE MY CAR BUYING EXPERIENCE EASY AND NON-STRESSFUL.

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DealerRater Feb 27, 2020

If you’re in the market, Lance Johnson in sales and Aaron Younger in service. Very helpful. Made things easy. Would definitely buy there again!

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Cars Feb 20, 2020

Good people.listened to me.They were professional and did a good job I would recommend this dealership to my friends and family,and I will be my next vehicle from them.

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DealerRater Feb 17, 2020

Aaron was very helpful. We didnt resolve the issue there but he pointed me in the right direction to resolve the issue. Good customer service

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DealerRater Feb 17, 2020

Aaron Younger was so supportive to work with. My 2019 Ford Edge shut down completely at a traffic signal. I was able to put it in park and restart but had to make sure the auto shut down was off. Aaron had never heard of it doing that. When it did it again the next morning he researched the problem and had me come in and test drive it with a tech. Luckily it did it again and it got to spend the night. They found out it was the battery - and replaced it and so far everything is fine.

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Cars Feb 15, 2020

Antonio Mcdowell thank you very much for ensuring my repair is completed in a timely manner. Above all thank you for keeping me updated throughout the process. Words alone is not enough in showing how grateful I am.

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DealerRater Feb 14, 2020

Al Packer Ford is in my opinion how every dealership should be. The facility was exceptionally clean, roomy and organized. Not only is the facility nice, their efficiency was just as good. My salesman Tom Miller was always quick to get back to me with any concerns including after the car purchase. One would think the urgency to get back to you after the sale would drop but not here. I'm looking forward to servicing my car at this dealership as well.

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DealerRater Feb 14, 2020

The dealership layout is easy to find what your are looking for. The sales team was very helpful Ryan was my sales rep , he was top notch. Floor manager was Russell Martin he went out of his way to make sure I got the best deal possible like price, financing, rebates . The whole team stayed an hour and a half after closing time to finalize the deal for me. Thank you all, best new truck purchase ever. Thanks Scott Doane

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Cars Feb 11, 2020

Arnold Silverman assisted my wife and I in finding the vehicle and options we were looking for. The Sales manager also helped make the deal happen. Arnold even came in on his day off to deliver the the Edge to us an go over the options. We are very pleased with Al Packer and our new Edge.

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Cars Feb 11, 2020

Beradet Pinson is by far the best sales person i have ever dealt with and i have bought MANY new cars thru the years please reward her she deserves it

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Cars Feb 10, 2020

I wish to thank Dave Worth and the QuickLane for the impeccable service I received on my vehicle. His team and the body shop team never disappoint! Thanks again for another great experience!

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DealerRater Feb 9, 2020

I really enjoyed working with salesman Tom Miller in purchasing my Ford Edge ST. He was very knowledgeable about the vehicle and patiently answered all my questions. Tom even took the time to call me at home to clarify something I had mentioned in a conversation three days earlier. I am very pleased with the whole buying experience.

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Cars Feb 9, 2020

It is a pleasure to get service done at Al Packer. Casey is customer-oriented, always follows through, and is the best service person I have dealt with!

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DealerRater Feb 7, 2020

Visited on wed 2/5/2020 things did not go as planned unlike other dealerships contacted Mr Russell Martin he went out of his busy day to take care of me and my problem.He is the general mgr.Thanks for giving me your time when i needed it.You make Ford and Al Packer proud.Don miller

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DealerRater Feb 5, 2020

I drove down from New Jersey to see a truck I found on the internet and was surprised to see it was just as listed on the website. Expecting it to not be there, I purchased the transit and drove it hone the same day.

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DealerRater Feb 2, 2020

Steve Leftco was very helpful with my purchase as well as Jim the finance guy . I would recomend these guys if your looking to buy

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Cars Jan 27, 2020

This was my first scheduled maintenance and I dealt with Aaron Younger who made this appointment convenient and efficient. He was very pleasant to deal with. He is an asset to the Al Packer Staff.

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DealerRater Jan 27, 2020

Mr. Lance Johnson was knowledgeable, friendly and provided me with good information regarding the vehicle I wanted. He made my experience effortless. Thank you l

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Cars Jan 25, 2020

No hassle deal on a new truck. There was 3 dealers that had the exact truck I wanted and Al Packer made the best deal.

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Cars Jan 20, 2020

The service department is always prompt, courteous and reliable. They keep you informed as to the progress of the appointment and explain all issues and what the costs are.

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Cars Jan 17, 2020

Been using Al Packer for a long time. Bought 5 cars over the years and serviced them here as well. Aaron Younger is a pleasure to deal with, always first class service

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Cars Jan 16, 2020

The service department at Al Packer Ford has always been very accommodating either with appointments or drop in. The employees are very nice and efficient. They get you in and out as soon as possible. Sales Manager, Chris Kleinsmith is wonderful. He is patient, kind, and very knowledgeable.

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DealerRater Jan 13, 2020

Lance Johnson = awesome customer service. Take a look at Al Packard Ford in White Marsh, MD and give Lance a calling something catches your eye.

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Cars Jan 10, 2020

I traveled 100 miles to get the car I wanted. Cars.com helped me find it and Nate Burgess provided great customer service. I wanted to be sure I wasn’t wasting a trip and had several phone calls and texts with Nate to make sure everything was all set. There was no pressure. Just top notch service. Jimmy in the finance office was a fast talker but I felt like we walked out with the car I wanted and a great deal! Thanks!

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DealerRater Jan 10, 2020

I recently had an alignment performed on my F F150 at Al Packer Ford in Whitemarsh. Tony McDowell was able to get me in with no appt and out in about an hour. I couldn’t be happier with his professional customer service and sense of urgency. Thank you Tony and the staff at Al Packer Ford in Whitemarsh, MD

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DealerRater Jan 10, 2020

It was great dealing with Arnold Silverman at Al Packers. Very professional and honest guidance provided which enables me for a quick decision. Open discussion and advice was great help.

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DealerRater Jan 10, 2020

This was the second time, our family has dealt with Al Packer Ford, and also with Arnold Silverman. He takes his time to listen to what your vehicle interests are and does his best to offer the best pricing. Overall the staff works well with you to help you through the process and takes time to explain all the processes We will use the dealership in the future if we ever need another vehicle.;

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DealerRater Jan 4, 2020

The quick lane rep Casey Topper was professional and attentive to what was needed for my service that day. Casey along with the technician gave me recommendations for service that is needed and made an appointment for me to have the service done.

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Cars Jan 1, 2020

Walked in, met with Walter Knisley and bought the truck exactly as advertised Absolutely no drama through out the entire transaction from beginning to end. I appreciate knowing the pricing as I walked through the door and not having to haggle back and forth. I will recommend Al Packer to anyone who needs a new vehicle

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Cars Dec 29, 2019

Jonathon Luther in service was the person who handled my service there for my F150. Jon is on top of his game there. It went smooth threw the whole process . Keeping in touch the whole time start to stop. Even had it inside washed and ready for me when I arrived there. GREAT JOB Thanks Jonathon for all your help your an asset there.

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DealerRater Dec 29, 2019

Jonathon Luther did a great job getting my F150 serviced and back to me quickly keeping in touch the whole time. It was repaired washed and inside when i arrived there. Great Job

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Cars Dec 24, 2019

Arnold Silverman provides outstanding customer service. We traveled over an hour and it was well worth the trip. Arnold kept all his promises and made the car buying experience easy.

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DealerRater Dec 23, 2019

Arnold Silverman provides outstanding customer service. He fulfilled all his promises and made the buying experience easy. We traveled over an hour and it was well worth it.

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DealerRater Dec 22, 2019

We had an appointment, arrived on time and was greeted by Aaron Younger in the service department. Aaron explained that because of the rain, the vehicle would have to be at Al Packer for possibly 2 days in stead of the original 1 day schedule to ensure vehicle proper undercoating adhesion and overall protection. The rented car would still be at no cost for the 2 days. Received a call around noon on the 2nd day from Aaron as promised and did return the rental with no issues and picked up a nice protected vehicle. I did notice that original factory stickers remained ...

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DealerRater Dec 22, 2019

Always an easy experience going in for service at Al Packer. I was in and out for my oil change and recall in just under 2 hours.

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Cars Dec 20, 2019

I always see Aaron Younger when I need service. He always greets me with a smile and hand shake and asks how can I help you. I know Aaron is going to see I get the job done right and on time every time.

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Cars Dec 17, 2019

I was very much pleased with steve lefko he was very knowledgeable and very nice to deal with he was very helpful and made my experience of buying a car very pleasant.

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DealerRater Dec 15, 2019

I had a few hiccups on a recent service however Al Packer went above and beyond to make sure I was happy and satisfied in the end.

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Cars Dec 9, 2019

Great job, they beat all the tire dealers and made it very easy for me. I never thought of going to them for new tires but it was easy and a better deal.

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DealerRater Dec 7, 2019

I felt the sales staff was very helpful and efficient Walter Knisley my salesman was excellent And very knowledgeable about the truck I purchased The finance guy was friendly and professional I will recommend them again This is the second vehicle I purchase d at Al packer.

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Cars Dec 4, 2019

I had a great experience buying my first brand new car at Al Packer Ford. Arnold Silverman was great to work with and made the transaction easy. From sales to financing it was an easy process and I'm glad I chose this dealership.

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DealerRater Nov 25, 2019

We have bought 5 cars from this dealership and we have had no problems with the buying process or the service dept. Everyone is always helpful. Thank you Kathy P

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DealerRater Nov 17, 2019

The staff were welcoming and professional. Yvonne gave me a good description on what to expect. Overall, my service was completed ASAP! Thumbs up! E

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Cars Nov 17, 2019

The quality that I received from Teresa in the service department was wonderful. She made sure that my vechial was up and running before she call me and came to pick it up. They worked on it as fast and correctly as they could. I really appreciate it.

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DealerRater Nov 14, 2019

Always a great experience when dealing here! The staff that I typically deal with are very knowledgeable and extremely courteous. That’s the reason that I keep going back.

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DealerRater Nov 12, 2019

Everyone was great . They were all helpful and I would go back at anytime I need service . I know they will always keep my truck in tip top shape..

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Cars Nov 11, 2019

One of the best customer service experiences I’ve ever had at a dealership. The service team is fast and professional. I highly recommend them all.

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DealerRater Nov 11, 2019

One of the best customer service experiences I’ve ever had at a car dealership. The service team is fast and professional. I would recommend them to anyone.

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DealerRater Nov 8, 2019

The Ryan salesman was very patient with us, knowledgeable, accommodating, relaxed with no pressure and provided an out-the-door price on my first request.

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Cars Nov 6, 2019

Lance was friendly and fun to work with when I visited the dealership. All the staff there were nice and took time to work with me. Enjoying my new vehicle and I look forward to a continuing to do business with Al Packer Ford!

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DealerRater Nov 5, 2019

Bob Bayer was Great to work with I was constantly kept informed about the repairs being made to my vehicle and it was repaired in a timely fashion.

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DealerRater Nov 5, 2019

Super easy to work with. Very professional! They answered all my questions and then some. We were in and out in about an HR. Couldn't ask for better service.

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DealerRater Nov 4, 2019

Christopher did a great job assisting me with my appointment. my jeep was serviced and completed in a timely fashion. thanks again for all your help.

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DealerRater Nov 2, 2019

Always have had good people to work with always polite the last gentleman name was Robert Bayer very helpful with explaining my problem with my truck

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Cars Oct 25, 2019

I was provided with superior service that went above and beyond my expectations! The work was completed in a timely manner and as always I was treated as a valued customer! I worked with Teresa, although her name is not listed below! Her service went above and beyond!

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DealerRater Oct 25, 2019

We have been very pleased with the salesmen, the pricing, and the HONESTY from the sales department. Many dealers play a pricing game whereby they say one thing over the phone and do another when you are ready to buy. Not so with this dealer.

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DealerRater Oct 22, 2019

It looks great and care was taken not to have over spray. Aaron was very informative and polite.. My truck was clean and ready as promised.

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DealerRater Oct 21, 2019

Would recommend Al Packer White Marsh to friends and colleagues. Everyone was professional, knowledgeable and courteous. I got the truck that I wanted. Special thanks to John, Lance and Aaron. Wayne Benson

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Cars Oct 20, 2019

Go see Lance Johnson. Great service and I got the car that fitted my needs. If you are in the market for a great car and if you don't go see Lance Johnson, you will regret it.

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DealerRater Oct 20, 2019

Great Service from Lance Johnson and his associates. I felt that my needs were a priority and Al Packer Ford is the place to go to for a hassle free car buying experience. I don't like car buying and Lance Johnson at Al Packer Ford made me feel like a valued customer.

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DealerRater Oct 16, 2019

Arnold Silverman was quick to respond to my initial interest in a "new" used Ford Flex. I told him what I was interested in, and although it wasn't exactly what I was looking for (color of car) the car is actually what I was hoping for. He kept me up to date with the progress of obtaining car and steps that needed to be completed. I live on the other side of the tunnel but when I am ready for another car I will contact Arnold. I will recommend him to friends around the Baltimore area.

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DealerRater Oct 11, 2019

This was my first time going to Al Packer Ford for service. I grew very dissatisfied with the Ford dealership I had been using and so tried Al Packer Ford. Al Packer Ford was AWESOME and renewed my faith in Fiord dealerships. I will be using them from now on for my service. Bob Bayer was my service guy and he was great. Very friendly guy and very sincere and communicative. He was A++.

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Cars Oct 10, 2019

Steven Lefko at Al packer's ford made my car buying experience a breeze. I knew the price, payment, interest rate all within an hour or less of talking with him. They don't mess around playing games like other dealers (Ted Britt Ford 🤬) I will be back...

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DealerRater Oct 9, 2019

Sarah Schaech was courteous and friendly (first time working with her). We had some minor extra things, wipers and a filter, that needed repair and she called, followed up, etc. Chris Candler did the repairs and did an AWESOME job like always.

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DealerRater Oct 6, 2019

Arnold silverman was to the point and answered any questions I had .that made it fast and easy and that's what I wanted. I would recommend ap to my friends because of my experience. thank you

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Cars Oct 5, 2019

We were very happy with the service Bob provided. He was easy to work with and kept in touch with regular updates. He was friendly and went the extra mile.

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Cars Sep 26, 2019

Got my car serviced, was in and out in just about an hour. Always a good experience. Friendly staff, Casey is wonderful to work with.

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DealerRater Sep 24, 2019

Nate Burgess and his team provided great customer service and answered our questions about the vehicle. The people at the dealership were very welcoming and warm.. Thanks again

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DealerRater Sep 23, 2019

I "Tri-County Roofing Inc" Buy all my company trucks from Al Packer and Troy Thacker. They have great prices and get me in and out with no hazel, and that means a lot to an owner. Thank you Troy for all your help.

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DealerRater Sep 22, 2019

It’s always a pleasure to have Aaron Younger take care of my F150s needs. Aaron is an asset to AP. He’s a man you can trust.

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DealerRater Sep 20, 2019

Great Dealership and customer friendly. Great Ford selection and the facilities are sharp. I was welcomed warmly my first visit and I expect to buy my next Ford from Al Packer

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Cars Sep 19, 2019

Al Packer White Marsh Ford and sales associate Chris Overkott made my car buying experience easy. They had great selection, great prices, and Chris was extremely knowledgeable about the car I wanted. He helped me set up the systems, and showed me all the great features of my new car. I want to thank all the folks at Al Packer, Daniel, Sarah, and Chris for helping me buy my new Fiesta. I love it!

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Cars Sep 18, 2019

An excellent experience all around. The vehicle repair was completed before expected. I high recommended this Al Packer Ford White Marsh for the purchase and maintenance of your next vehicle.

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Cars Sep 14, 2019

I have never had a problem anytime I have gone to get my car Maintenance’s. They are always friendly and helpful. Casey was able to provide me with all the information about me vehicle for my current visit and repairs that I needed. I’ve taken my car to other places but always end up back at Al Packer.

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Cars Sep 13, 2019

Nathan Burgess at Ford was amazing at finding us the perfect vehicle in our price range. He helped us from the minute we walked in the door a month before we bought, and even came in on his day off so that we could buy with him like we wanted. The process was quick and painless, and ford did everything they could to help us get our awesome interest rate. On the day of buying, we were in and out in under 2 hours.

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DealerRater Sep 13, 2019

I was in for an oil change and truck detailing. Casey was her usual charming self!! Her customer service and professionalism are always outstanding. One phone call, no waiting for an answer and scheduled in a matter of second. Dropped my car off and received a call as soon as it was done. My truck as expected was pristine. Settled up with Casey and was on my way. Days like this only come when I am dealing with Casey and your service department. It's also amazing how she remembers who I am with all the people coming and going. ...

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Cars Sep 13, 2019

I purchased my F150 used from Al Packer Whitemarsh in 2016 and from day one it's been a great experience, and that is not often said of car dealers. They been upfront and transparent, and obviously care about their reputation with their customers. My latest service and repair appointment went off without a hitch, and the complimentary wash and detail turned out great! I highly recommend Al Packer Whitemarsh!

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DealerRater Sep 12, 2019

You got me in and out so I could make my meeting. First time using your service. I will be back. I will be back

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DealerRater Sep 9, 2019

Lance Johnson was such a pleasure to work with. Being young and going to buy my first car without the help of my father I was wary of car salesmen. However, Lance made the whole process an absolute breeze and I love my Ford Focus very much!

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Cars Sep 6, 2019

First time buying a car and had a great experience with Steven Lefko. He did not pressure me and offered a great and fair deal. He continued to reach out and make sure my experience and new truck has stayed great.

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DealerRater Sep 3, 2019

Don’t usually enjoy buying a new car. Mr Burgess made it a comfortable process. Free car wash has been easy. Waiting to try the service team

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Cars Sep 3, 2019

I experienced an issue with my 2008 Ford F-150 hesitation. Aaron Younger provided a loaner truck while the evaluation and repairs were made. Luckily it was not transmission or a major issue and I got my truck back on the road the next day. They washed the truck and everyone was extremely helpful.


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