Saturday March 2021, my F250 broke its serpentine belt just outside Baltimore and broke down in front of a Ford dealership. After they told me they were two busy, I called Al Packers White Marsh Ford and Chris Kleinsmith said he could do it. I got a tow and within two hours I was back on the road to North Carolina. I really appreciate those guys and I want everyone to know they got your back when you need them.
Steve I want to thank for making buying a new explorer so easy. You communicated/answered all my questions before I even showed up. Yes and having the explorer sitting out front waiting was a great touch. Honesty and facts is what I liked about you. Your a good guy and thanks again.
I have been an Al Packer customer for many years and I have never disappointed. They have taken great care of both me and my truck over the years with professional and courteous service. They have kept my black 2005 Ford F-150 running in tip top shape which I am extremely grateful. For many years Randy Siegman was my Service Advisor and always gave me excellent service. Randy and his staff have always provided me with outstanding customer service and he always lets me know he appreciates me being an Al Packer customer. He always looks to give me the best ...
Great Team and outstanding service! Al Packer made the entire process easy and it was a pleasure doing business with Al Packer.
Excellent experience all the way around. Viewed their website, found a vehicle we liked, contacted them and made all arrangements over the internet. Showed up and our salesman Arnold was super helpful. The whole process was quick and easy. I highly recommend them.
I was waiting for my vehicle that I ordered and the salesman, Thomas, kept in constant communication with me. Then my husband's car died a few days before I was due to buy my truck. They worked all day with us to come up with a plan to buy 2 vehicles in the same day, to a price we were comfortable with monthly. Great patient customer service!
Quick lane always fast, accurate & Friendly. I have been a loyal al packer customer for a while & cant say enough good things about the quick lane staff. Sum up thief service “Gold Standard” thank you Quick Lane.
Did most of the negotiating and paperwork online. So I was able to finish at the dealership very quickly. I definitely recommended Al Packer Ford.
We can't say enough for Troy. He made the experience of finding us a new Explorer SUV super smooth and we left feeling great about our decision and purchase. Thanks to Jimmy in financing as well!
Thanks for the great deal, everyone was very nice. Very happy so far with my truck thanks Tom Miller and Richard malinsky I will definitely buy my next ford truck there, I drove 5 hours to get this truck and it was well worth the drive
Arnold Silverman is our sales representative and has done a great job getting us into the car we want. Also getting us at a price we can afford.
My first trip into the service department to received a undercoating, I was greeted and everyone seem very helpful, It was a great experience, one that not used to when you go to a dealership. Al Packer white marsh should be very proud of their staff. from buying the car to service dept. great help and so welcoming.
Everything at Al Packer was very good experience. Working with Tom Miller, our Sales Rep., was outstanding. He was professional, knowledgeable and outstanding to buy from.
They were very courteous to me when I entered the show room floor. Chris Overcott was very helpful in finding what I was looking for in a truck. Chris turned me over to Richard Moynski for the payment I wanted. Laura Nash explained the protection plans for the truck. Daniel Cornigcher did the final paper work for my purchase. I am very satisfied with how my wife and I were treated. Thanks to all of you.
I took my truck to Al Packer Ford Whitemarsh quick service lane and was greeted by Randy and received prompt service from the service staff as always . I will be returning for service when due again
WONDERFUL SERVICE. MY SECOND TIME AT DARCAR AND ENJOY BUYING BOTH OF MY CARS. EXPERIENCE WAS GREAT. I WILL BE BACK THE THIRD TIME. THANK YOU
Wonderful experience working with Al Packer Ford. Specifically Lance Johnson! Great person to work with! Friendly, knowledgeable and made us feel like we were the only customers in the store!
I was very pleased with my car buying experience at Al packers whitemarsh ford. Arnold Silverman helped was very helpful as was the whole staff.
I WAS VERY PLEASED WITH THE CAR BUYING EXPERIENCE I HAD WITH THE ASSISTANCE OF JEFF KESNER. JEFF WAS VERY HELPFUL AND WENT OUT OF HIS WAY TO MAKE MY CAR BUYING EXPERIENCE EASY AND NON-STRESSFUL.
If you’re in the market, Lance Johnson in sales and Aaron Younger in service. Very helpful. Made things easy. Would definitely buy there again!
Aaron was very helpful. We didnt resolve the issue there but he pointed me in the right direction to resolve the issue. Good customer service
Aaron Younger was so supportive to work with. My 2019 Ford Edge shut down completely at a traffic signal. I was able to put it in park and restart but had to make sure the auto shut down was off. Aaron had never heard of it doing that. When it did it again the next morning he researched the problem and had me come in and test drive it with a tech. Luckily it did it again and it got to spend the night. They found out it was the battery - and replaced it and so far everything is fine.
Al Packer Ford is in my opinion how every dealership should be. The facility was exceptionally clean, roomy and organized. Not only is the facility nice, their efficiency was just as good. My salesman Tom Miller was always quick to get back to me with any concerns including after the car purchase. One would think the urgency to get back to you after the sale would drop but not here. I'm looking forward to servicing my car at this dealership as well.
The dealership layout is easy to find what your are looking for. The sales team was very helpful Ryan was my sales rep , he was top notch. Floor manager was Russell Martin he went out of his way to make sure I got the best deal possible like price, financing, rebates . The whole team stayed an hour and a half after closing time to finalize the deal for me. Thank you all, best new truck purchase ever. Thanks Scott Doane
I really enjoyed working with salesman Tom Miller in purchasing my Ford Edge ST. He was very knowledgeable about the vehicle and patiently answered all my questions. Tom even took the time to call me at home to clarify something I had mentioned in a conversation three days earlier. I am very pleased with the whole buying experience.
Visited on wed 2/5/2020 things did not go as planned unlike other dealerships contacted Mr Russell Martin he went out of his busy day to take care of me and my problem.He is the general mgr.Thanks for giving me your time when i needed it.You make Ford and Al Packer proud.Don miller
I drove down from New Jersey to see a truck I found on the internet and was surprised to see it was just as listed on the website. Expecting it to not be there, I purchased the transit and drove it hone the same day.
Steve Leftco was very helpful with my purchase as well as Jim the finance guy . I would recomend these guys if your looking to buy
Mr. Lance Johnson was knowledgeable, friendly and provided me with good information regarding the vehicle I wanted. He made my experience effortless. Thank you l
Lance Johnson = awesome customer service. Take a look at Al Packard Ford in White Marsh, MD and give Lance a calling something catches your eye.
I recently had an alignment performed on my F F150 at Al Packer Ford in Whitemarsh. Tony McDowell was able to get me in with no appt and out in about an hour. I couldn’t be happier with his professional customer service and sense of urgency. Thank you Tony and the staff at Al Packer Ford in Whitemarsh, MD
It was great dealing with Arnold Silverman at Al Packers. Very professional and honest guidance provided which enables me for a quick decision. Open discussion and advice was great help.
This was the second time, our family has dealt with Al Packer Ford, and also with Arnold Silverman. He takes his time to listen to what your vehicle interests are and does his best to offer the best pricing. Overall the staff works well with you to help you through the process and takes time to explain all the processes We will use the dealership in the future if we ever need another vehicle.;
The quick lane rep Casey Topper was professional and attentive to what was needed for my service that day. Casey along with the technician gave me recommendations for service that is needed and made an appointment for me to have the service done.
Jonathon Luther did a great job getting my F150 serviced and back to me quickly keeping in touch the whole time. It was repaired washed and inside when i arrived there. Great Job
Arnold Silverman provides outstanding customer service. He fulfilled all his promises and made the buying experience easy. We traveled over an hour and it was well worth it.
We had an appointment, arrived on time and was greeted by Aaron Younger in the service department. Aaron explained that because of the rain, the vehicle would have to be at Al Packer for possibly 2 days in stead of the original 1 day schedule to ensure vehicle proper undercoating adhesion and overall protection. The rented car would still be at no cost for the 2 days. Received a call around noon on the 2nd day from Aaron as promised and did return the rental with no issues and picked up a nice protected vehicle. I did notice that original factory stickers remained ...
Always an easy experience going in for service at Al Packer. I was in and out for my oil change and recall in just under 2 hours.
I had a few hiccups on a recent service however Al Packer went above and beyond to make sure I was happy and satisfied in the end.
I felt the sales staff was very helpful and efficient Walter Knisley my salesman was excellent And very knowledgeable about the truck I purchased The finance guy was friendly and professional I will recommend them again This is the second vehicle I purchase d at Al packer.
We have bought 5 cars from this dealership and we have had no problems with the buying process or the service dept. Everyone is always helpful. Thank you Kathy P
The staff were welcoming and professional. Yvonne gave me a good description on what to expect. Overall, my service was completed ASAP! Thumbs up! E
Always a great experience when dealing here! The staff that I typically deal with are very knowledgeable and extremely courteous. That’s the reason that I keep going back.
Everyone was great . They were all helpful and I would go back at anytime I need service . I know they will always keep my truck in tip top shape..
One of the best customer service experiences I’ve ever had at a car dealership. The service team is fast and professional. I would recommend them to anyone.
The Ryan salesman was very patient with us, knowledgeable, accommodating, relaxed with no pressure and provided an out-the-door price on my first request.
Bob Bayer was Great to work with I was constantly kept informed about the repairs being made to my vehicle and it was repaired in a timely fashion.
Super easy to work with. Very professional! They answered all my questions and then some. We were in and out in about an HR. Couldn't ask for better service.
Christopher did a great job assisting me with my appointment. my jeep was serviced and completed in a timely fashion. thanks again for all your help.
Always have had good people to work with always polite the last gentleman name was Robert Bayer very helpful with explaining my problem with my truck
We have been very pleased with the salesmen, the pricing, and the HONESTY from the sales department. Many dealers play a pricing game whereby they say one thing over the phone and do another when you are ready to buy. Not so with this dealer.
It looks great and care was taken not to have over spray. Aaron was very informative and polite.. My truck was clean and ready as promised.
Would recommend Al Packer White Marsh to friends and colleagues. Everyone was professional, knowledgeable and courteous. I got the truck that I wanted. Special thanks to John, Lance and Aaron. Wayne Benson
Great Service from Lance Johnson and his associates. I felt that my needs were a priority and Al Packer Ford is the place to go to for a hassle free car buying experience. I don't like car buying and Lance Johnson at Al Packer Ford made me feel like a valued customer.
Arnold Silverman was quick to respond to my initial interest in a "new" used Ford Flex. I told him what I was interested in, and although it wasn't exactly what I was looking for (color of car) the car is actually what I was hoping for. He kept me up to date with the progress of obtaining car and steps that needed to be completed. I live on the other side of the tunnel but when I am ready for another car I will contact Arnold. I will recommend him to friends around the Baltimore area.
This was my first time going to Al Packer Ford for service. I grew very dissatisfied with the Ford dealership I had been using and so tried Al Packer Ford. Al Packer Ford was AWESOME and renewed my faith in Fiord dealerships. I will be using them from now on for my service. Bob Bayer was my service guy and he was great. Very friendly guy and very sincere and communicative. He was A++.
Sarah Schaech was courteous and friendly (first time working with her). We had some minor extra things, wipers and a filter, that needed repair and she called, followed up, etc. Chris Candler did the repairs and did an AWESOME job like always.
Arnold silverman was to the point and answered any questions I had .that made it fast and easy and that's what I wanted. I would recommend ap to my friends because of my experience. thank you
Nate Burgess and his team provided great customer service and answered our questions about the vehicle. The people at the dealership were very welcoming and warm.. Thanks again
I "Tri-County Roofing Inc" Buy all my company trucks from Al Packer and Troy Thacker. They have great prices and get me in and out with no hazel, and that means a lot to an owner. Thank you Troy for all your help.
It’s always a pleasure to have Aaron Younger take care of my F150s needs. Aaron is an asset to AP. He’s a man you can trust.
Great Dealership and customer friendly. Great Ford selection and the facilities are sharp. I was welcomed warmly my first visit and I expect to buy my next Ford from Al Packer
I was in for an oil change and truck detailing. Casey was her usual charming self!! Her customer service and professionalism are always outstanding. One phone call, no waiting for an answer and scheduled in a matter of second. Dropped my car off and received a call as soon as it was done. My truck as expected was pristine. Settled up with Casey and was on my way. Days like this only come when I am dealing with Casey and your service department. It's also amazing how she remembers who I am with all the people coming and going. ...
You got me in and out so I could make my meeting. First time using your service. I will be back. I will be back
Lance Johnson was such a pleasure to work with. Being young and going to buy my first car without the help of my father I was wary of car salesmen. However, Lance made the whole process an absolute breeze and I love my Ford Focus very much!
Don’t usually enjoy buying a new car. Mr Burgess made it a comfortable process. Free car wash has been easy. Waiting to try the service team
Staff was very accommodating. I came in with no appointment and they fit me right it. I Would not go anywhere else. Great job guys!
I WAS VERY PLEASED WITH THE OVERALL SERVICE I WAS GIVEN. AARON YOUNGER IS ALWAYS EAGER TO HELP AND RECOMMEND WHAT SERVICE I NEED FOR MY EXPLORER. THANK YOU AARON.
BERNADETTE PINDER was extremely helpful and knowledgeable of the vehicle we wanted to purchase. when i had a question she responded quickly. (even on her day off).I greatly appreciated her dedication.
The service is always tope rate. They treat me well and do thorough work. The dealership has an excellent team and great facilities. They are excellent.
Came in trying to lower my payment and balance and was able to achieve both. Plus was sold a vehicle that was able to fulfills my needs .
Aaron Younger at Al Packer Ford is the best service manager in the business. He takes care of everything and in my case thought ahead and was proactive in preventing another problem. They are honest and capable. I am very grateful for him and Al Packer is lucky to have him and his team. Tracy Ganey
Always are very helpful and try to get you in and out quickly. I would recommend al packer to anyone buying a ford vehicle . I will continue doing business there
Aaron Younger is great service writer. Aaron and his team work well to get vehicle serviced fast and efficient. He lets you know if there is a problem and if they can't get fixed they will take you home.
My experience this time was very much like all others. Weather your paying or a factory recall. Everyone I've dealt with is super professional. Antonio Mcdowell is awesome and knows what he's speaking on. It truly is a Great place.
Car buying is one of the most stressful thing to do, My first car was bought in the 1970"s when car sales people did not have a good reputation, With that said let me tell you: Bernadette Pinder was so far from my earlier experiences. She was honest and took time to talk to us, guide us through the process to purchase our new car. She took the time to show us several cars, to help us make the right decision, Everything went smooth, she pointed us in the right direction to get our new car, She helped us ...
Nathaniel Burgess spent a significant amount of time with me to make sure I got exactly what I was looking for in a new family car. I truly appreciate his time and effort as he continues to touch base to make sure the car meets my expectations. I would definitely refer anyone to him and his excellent customer service.
Aaron went out of his way to work with the 3rd party extended warranty company to make sure things got covered as they should. This was the 2nd Ford service center I reached out to after the first place who did some work on my vehicle suggested I take it to “Ford”. The one dealership that was close to my home seemed to bothered to help me and made it seem like my car wasn’t worth their time. Aaron Younger at Al Paker said sure bring it on in. It definitely wasn’t an easy service but he made ...
As always, I had a pleasant experience and the service was fast and efficient! The staff is fantastic, making sure everything is explained well and promptly addressed! Ashley Simon
I had a great experience with Steve Lefko at Al Packer's White March Ford. He listened to me to find out what I wanted, and then took care of it. No haggling, no back and forth, no cheesy sales speech. Just a good deal, plain and simple.
The service department at Al Packer is excellent. Extremely professional and efficient. If you are looking to have your Ford serviced, please ask for Tony McDowell. Tony is a top notch adviser and kept me informed every step of the way when my F-150 was in for recall work. He went out of his way to make sure I had a ride and was taken care of. Excellent work once again by the Al Packer team !
We needed to replace one of our vehicles and were not looking forward to that is involved. Fortunately we were introduced to a very capable sales person. His help and knowledgeable assistance made the entire process go very smoothly. He took the time to go over various interior features with us. We want to Thank Nathaniel Burgess for making our experience at Al Packer Ford pleasant.
Christofer Overkott was very friendly, efficient and knowledgeable. He was a huge help getting me the perfect ride and a good deal too! Overall experience was great.
I ordered a new F150 from Al Packer exactly the way I wanted it. The entire process was very easy, and less of a hassle than I imagined. My salesman, Arnold Silverman, was extremely helpful, and kept me updated on the trucks progress the entire time. It arrived in about 8 weeks, and I’ve been enjoying it ever since. If you’re in the market for a new F150, check out Al Packer.. they have a huge inventory and very competitive pricing. Don’t hesitate to give Arnold a call, and get exactly what you want.
I am a very happy customer when dealing with Al Packer’s White Marsh Ford. The customer service representative Robert Bayer is always willing to listen to your concerns, and help you get back on the road in a timely manner.
I was interested in a explorer so I went to the Alpaker website and found that they had the best prices and the one I was looking for. I went there for a hands on look and test drive. A salesman by the name of Kyle helped my husband and I with all the ins and outs that were offered and what I got on the one I was interested in. When I went back to get it Kyle was not there that day so a new salesman Chris offered to help me. He was just as informative as Kyle ...
Very efficient dealership with wonderful, attentive staff. Ryan J Susnowitz was wonderful he handled all of our concerns promptly he was very easy to do business with. I will definitely purchase my next car from Al Packers White Marsh.
Our 2nd purchase from this dealership and sales rep Lance Johnson. Both experiences were excellent! Dealership has great inventory selections and the most competitive prices. Lance provides outstanding customer relations with honesty and personality that make auto buying a pleasure. While new technology makes the finance quicker and less cumbersome they still offer a personal experience as well. Will definitely recommend Lance and dealership to anyone looking for new or used and especially if you are talking to any other dealership you should compare with Al Packer Ford before you buy!
Through out my experience at this dealership I was treated as if I was the only customer there. They walked me through every step of the service process and kept me abreast through the entire process. They continued to express a great level of concern for my number of questions through out the process